We hope that we can resolve most problems easily and quickly, directly with the patient at the moment they arise. If we are unable to resolve the situation, then a guidance leaflet and our complaint form can be obtained from Reception or downloaded from our website, enabling you to progress your complaint.
Please find below details of your right to complain and how to do so.
How to make a Complaint:
Our Commitment to you:
We will acknowledge your complaint within 3 working days.
Our aim is to have investigated your complaint within 3 months from the date you raised your concern. If there is a delay in responding, we will notify you.
Once your complaint has been received, the Practice must carry out a full investigation and provide you with a full written response. The response should set out the findings and, where appropriate, provide apologies and information about what’s being done as a result of your complaint.
Complaints on behalf of someone else:
We take our responsibility for patient’s medical confidentiality very seriously. If you are making a complaint on behalf of someone else we will require evidence that you have obtained their permission to do so. Our complaints form has an section for them to sign to confirm their authority for you to make a complaint on their behalf. Please note, electronic signatures will not be accepted.