We are aware of an issue affecting some messages sent through our Accurx system. In some cases, patient titles (e.g. Mr, Mrs, Miss, Ms) are not being included automatically, meaning messages may begin with “Dear Smith” rather than the expected form of address.
This issue has been reported to Accurx and is currently being investigated. We apologise if you have received a message that appeared abrupt or impersonal and would like to reassure patients that no offence was intended.
Thank you for your understanding and patience while this issue is resolved.
Posted 25.08.26